Player Safety First

Responsible Gaming at 7gw

We believe gambling should always be a source of entertainment — never financial stress. 7gw provides the tools, guidance, and support every player in Bangladesh needs to stay in control.

21+

7gw is strictly for players aged 21 and above. We actively verify player ages and take immediate action on any account that fails to meet this requirement. Gambling is not suitable for minors.

Our Promise

7gw's Commitment to Responsible Gaming

At 7gw, responsible gaming is not a legal checkbox — it is a core part of how we operate. We serve players across Bangladesh, from Dhaka and Chittagong to Sylhet, Rajshahi, and Khulna, and we are deeply aware that access to online gaming brings with it a responsibility to protect our players from harm.

Gambling is an enjoyable leisure activity for the vast majority of our players. For most people, placing a bet on a BPL cricket match or spinning the reels on their favourite slot is a fun, time-limited activity they engage in with money they can comfortably afford to lose. We want to help every player at 7gw maintain that healthy relationship with gambling — and to step in early for those who need support.

The tools on this page are available to every registered 7gw player at no cost. Using any responsible gaming tool will never result in penalties, withdrawal delays, or reduced service. Your wellbeing matters to us more than your wager volume. If you feel that gambling is causing you distress, please reach out to our support team at any time — we are here to help, not to judge.

Player Protection Tools

Tools to Keep You in Control

7gw provides six practical responsible gaming tools that every player can activate at any time by contacting our support team at [email protected]. Each tool is designed to give you meaningful control over how, when, and how much you play.

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Deposit Limits
Set daily, weekly, or monthly caps on how much BDT you can deposit into your 7gw account.
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Session Time Limits
Limit how long you play in a single session. When your time limit is reached, you will receive an alert and be logged out automatically.
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Time-Out Period
Take a short break from gambling — from 24 hours up to 6 weeks. Your account is temporarily inaccessible during the time-out period.
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Self-Exclusion
Request a longer exclusion of 6 months, 1 year, 3 years, or permanent. Self-exclusion cannot be reversed before the chosen period expires.
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Reality Checks
Receive periodic on-screen reminders of how long you have been playing and how much you have wagered in your current session.
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Activity Statements
Request a full statement of your deposit, withdrawal, and wagering activity for any period to review your gaming habits clearly.

Step-by-Step Guide

How to Activate Each Tool

All responsible gaming tools are managed through our support team. Here is how to request each one — the process is straightforward and your account standing will not be affected in any way.

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Setting a Deposit Limit
Email [email protected] with the subject "Deposit Limit Request". State whether you want a daily, weekly, or monthly limit and the BDT amount. Limits are applied within 24 hours. Increases to an existing limit take effect only after a 7-day cooling-off period; decreases take effect immediately.
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Setting a Session Time Limit
Email [email protected] with the subject "Session Time Limit Request". Specify the maximum number of minutes per gaming session you would like. The limit will be activated within 24 hours. You will receive a pop-up reminder when you are 5 minutes away from your limit.
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Requesting a Time-Out
Email [email protected] with the subject "Time-Out Request" and specify the duration: 24 hours, 48 hours, 1 week, 2 weeks, or up to 6 weeks. Your account will be suspended for the chosen period within 2 hours of your request. Any pending withdrawal at the time of the request will be processed normally.
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Requesting Self-Exclusion
Email [email protected] with the subject "Self-Exclusion Request". Choose from 6 months, 1 year, 3 years, or permanent exclusion. Self-exclusion is activated within 24 hours. During the exclusion period, 7gw will not send promotional communications to you. Your real-money balance (minus any bonuses) will be returned to your registered payment method. Permanent self-exclusion cannot be reversed.
All responsible gaming tool requests are processed by our dedicated support team 24 hours a day, 7 days a week, in Bangladesh Standard Time (BST, UTC+6). We aim to action every request within 24 hours and confirm by return email. There is no charge for using any of these tools.

Know the Signs

Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always easy to recognise in yourself. The following signs may indicate that gambling is becoming a problem rather than a source of entertainment. If you recognise several of these in your own behaviour, we strongly encourage you to use one of our responsible gaming tools and to reach out to our support team.

  • Gambling with money you cannot afford to lose, or with money set aside for essential expenses such as rent, food, or bills.
  • Chasing losses — continuing to place bets in an attempt to recover money that was lost in previous sessions.
  • Gambling for longer than you intended, or being unable to stop playing even when you want to.
  • Borrowing money from family, friends, or financial institutions specifically to fund gambling activity.
  • Lying to family members or close friends about the amount of time or money spent on gambling.
  • Neglecting work, education, family responsibilities, or social relationships because of time or money spent on gambling.
  • Feeling restless, irritable, or anxious when trying to reduce or stop gambling, similar to withdrawal symptoms.
  • Thinking about gambling constantly, or using gambling as a way to escape from problems, stress, depression, or loneliness.
If you are concerned about your own gambling or someone else's, remember: recognising the problem is the most important first step. You are not alone, and help is available. Contact our support team at [email protected] — every message is treated with complete confidentiality.

Age Verification

Protecting Under-21 Players

7gw is a platform exclusively for adults aged 21 and above. This age restriction exists to protect young people from the financial and psychological risks associated with gambling, and it is one we enforce rigorously. Every player who registers on 7gw is required to verify their age as part of the Know Your Customer (KYC) process before they can make a deposit or withdraw funds.

If our systems identify activity that suggests an account may be registered to a person under the age of 21, we will suspend that account immediately pending identity and age verification. Any funds deposited by an underage player will be returned to the payment source, less any promotional amounts that were used during the account activity period.

If you are a parent or guardian and you are concerned that a person under 21 in your household may be accessing the 7gw platform, we recommend taking the following practical steps: use parental control software on shared devices, keep your own login credentials private, and contact us at [email protected] immediately if you believe an underage person has registered an account.

7gw will never knowingly permit a person under 21 to hold a real-money account. Age verification is a non-negotiable requirement for all players, without exception. Players who provide false age information during registration may have their accounts permanently closed and any winnings forfeited.

Healthy Habits

Tips for Safer Play

The following practical habits can help you keep gambling as a fun, controlled activity rather than letting it become a source of stress or financial difficulty.

  • ✅ Set a strict budget before you start each session — decide in advance exactly how much you are willing to spend, and stop when that amount is reached, regardless of whether you are winning or losing.
  • ✅ Think of gambling as entertainment spending — similar to buying a cinema ticket or eating out. The money you spend is the cost of the entertainment, not an investment expected to generate a return.
  • ✅ Take regular breaks during your gaming sessions. Stand up, stretch, and step away from the screen for at least five minutes every hour to reset your perspective and avoid getting drawn into extended play.
  • ✅ Never gamble when you are emotionally distressed, tired, or under the influence of alcohol. Decision-making is impaired in these states, which increases both the likelihood of loss and the temptation to chase losses.
  • ✅ Keep gambling in balance with other leisure activities. Maintain your social life, hobbies, physical activity, and family time alongside any gaming — gambling should complement your life, not dominate it.
  • ✅ Use the 7gw activity statement tool regularly to review your actual spend and play time. Seeing real numbers in black and white is one of the most effective ways to ensure your gambling remains within comfortable limits.

We're Here for You

Getting Help and Support

If you are worried that gambling is becoming a problem for you or someone close to you, the most important thing you can do is talk about it. 7gw's support team is available around the clock to listen, provide information about our responsible gaming tools, and assist with activating any account restriction you need. Every conversation is handled with complete confidentiality — there is no judgement, only support.

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7gw Player Support — Responsible Gaming

Our dedicated responsible gaming team is available 24 hours a day, 7 days a week. Send us an email and we will respond within a few hours. All responsible gaming requests are treated as highest priority.

[email protected]

Reaching out for support is a sign of strength, not weakness. Many players across Bangladesh have used our responsible gaming tools to regain control and continue enjoying gambling as a safe, affordable leisure activity. You do not need to be in crisis to ask for help — if something feels off, contact us and we will work through it with you.

7gw is committed to continuously improving the responsible gaming tools and resources available to our players. If you have a suggestion for how we can better support player wellbeing on the 7gw platform, we welcome your feedback at [email protected].

Play Responsibly. Play at 7gw.

When gambling is fun and in control, 7gw is Bangladesh's best entertainment destination. Set your limits, know your budget, and enjoy the games.

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