7gw Privacy Policy
Your privacy matters to us. This policy explains exactly what data 7gw collects, why we collect it, how we protect it, and the rights you hold over your personal information.
Our Commitments
Privacy at a Glance
Section 1
Introduction
This Privacy Policy ("Policy") describes how 7gw ("we", "us", "our", or "the Platform") collects, uses, stores, and protects personal information provided by or generated through the use of the 7gw online casino and sports betting platform at 7gw.bet. This Policy applies to all registered users and visitors of the 7gw platform, including players based in Bangladesh and any other jurisdiction from which the platform is accessed.
By accessing or using the 7gw platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal information as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact us to request account closure and data erasure where applicable.
7gw takes its obligations regarding personal data seriously. We are committed to ensuring that your information is processed lawfully, fairly, and transparently. This Policy is written in plain English to ensure that every player can understand how their data is handled, regardless of technical background.
Section 2
Information We Collect
7gw collects personal information in three principal ways: information you provide directly during registration and account use, information generated automatically through your use of the platform, and information received from trusted third-party partners. The categories of information we collect are described below.
Information You Provide Directly
- Registration details: your mobile phone number, chosen username, and account password (stored in hashed form — we do not store plain-text passwords).
- Identity verification (KYC) documents: a copy of your National Identity Card (NID), passport, or birth certificate submitted as part of the Know Your Customer process.
- Financial information: details of the payment method or methods used for deposits and withdrawals, including mobile banking account identifiers (bKash, Nagad, Rocket, Upay) and card details where applicable. We do not store full card numbers — card transactions are handled by our payment processors.
- Support correspondence: messages, emails, and records of any communications you initiate with the 7gw support team, including complaint submissions and dispute records.
Information Generated Automatically
- Technical data: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers collected when you access the 7gw platform.
- Usage data: pages visited, time spent on each section, games played, bet amounts and outcomes, bonus activity, and navigation patterns within the platform.
- Session data: login timestamps, session duration, and logout events, retained for security monitoring and fraud prevention purposes.
- Cookie data: information stored in browser cookies and similar technologies, including session cookies, preference cookies, and analytics cookies. See the Cookies section below for full details.
Information from Third Parties
7gw may receive supplementary identity verification data from KYC and anti-money laundering (AML) service providers, as well as transaction status information from payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard). This information is used solely for the purpose of verifying your identity, completing your transactions, and fulfilling our legal obligations. We do not receive or process marketing profile data from data brokers.
Section 3
How We Use Your Information
7gw processes personal data for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The principal purposes for which we use your information are as follows:
- Account ManagementTo create and manage your 7gw player account, verify your identity, authenticate your login sessions, process your deposits and withdrawals, and maintain accurate records of your account activity.
- Service DeliveryTo provide you with access to all 7gw platform features — including casino games, sports betting markets, live dealer tables, and promotional offers — and to personalise your experience based on your stated preferences and play history.
- Legal ComplianceTo fulfil our obligations under applicable law, including KYC and AML requirements, age verification, responsible gaming obligations, record-keeping requirements, and to respond to lawful requests from competent authorities.
- Security and Fraud PreventionTo monitor platform activity for signs of fraud, money laundering, collusion, or other prohibited conduct; to investigate suspicious activity; to protect the integrity of our games and betting markets; and to protect the financial and personal interests of all players.
- Customer SupportTo respond to your enquiries, process complaints, resolve disputes, and provide technical assistance. Support communications are recorded and retained for quality assurance, training, and dispute resolution purposes.
- Marketing CommunicationsTo send you promotional communications about bonuses, new game releases, and platform updates where you have given your consent to receive such communications. You may withdraw your consent to marketing communications at any time by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Section 4
Legal Basis for Processing
7gw processes your personal data on the following legal bases. Each processing activity is matched to at least one lawful basis:
- Contractual necessity: processing your registration data, identity verification documents, payment details, and transaction records is necessary for 7gw to fulfil its contractual obligations to you as a platform user.
- Legal obligation: processing for KYC, AML, age verification, and regulatory record-keeping purposes is required by applicable law and cannot be refused or limited by the player.
- Legitimate interests: processing for security monitoring, fraud detection, platform integrity, and customer support quality assurance is carried out in the legitimate interests of 7gw and its player community, provided those interests are not overridden by your fundamental rights.
- Consent: processing for direct marketing communications is carried out only where you have given us your explicit, freely given, and informed consent. You may withdraw this consent at any time without detriment to your account standing.
Section 5
Cookies and Tracking Technologies
7gw uses cookies and similar tracking technologies to operate and improve the platform, remember your preferences, maintain your login session, and gather anonymised analytics data. When you first access the 7gw platform, you will be presented with a summary of our cookie use. Continued use of the platform constitutes your acceptance of our use of cookies as described in this section.
- Essential cookies: strictly necessary for the platform to function correctly. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core platform functionality.
- Functional cookies: used to remember your stated preferences, such as display language, last-visited game category, and notification settings. These improve the consistency of your experience across sessions.
- Analytics cookies: used to collect aggregated, anonymised data about how players interact with the platform — such as which pages are visited most frequently and where users experience difficulties. This data is used internally to improve the platform and is not shared with third-party advertisers.
- Security cookies: used to detect and prevent fraudulent activity, including bot detection, duplicate account identification, and suspicious login pattern analysis.
You may manage cookie preferences through your device or browser settings. Please note that disabling certain categories of cookies may affect your ability to use some features of the 7gw platform, including maintaining your login session. 7gw does not use third-party advertising cookies or cross-site tracking technologies.
Section 6
Sharing Your Information
7gw does not sell your personal information. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose. All third parties with whom we share data are required to handle it in accordance with applicable data protection standards.
- Payment ProcessorsWe share necessary financial transaction data with payment service providers — including bKash, Nagad, Rocket, Upay, and card payment processors — solely for the purpose of processing your deposits and withdrawals. These providers are contractually prohibited from using your data for any purpose beyond payment processing.
- KYC and AML ProvidersWe share identity document data and associated personal details with third-party KYC and AML verification service providers for the sole purpose of verifying your identity and fulfilling our legal compliance obligations. These providers are bound by strict confidentiality agreements and data processing contracts.
- Legal and Regulatory AuthoritiesWe may disclose your personal data to law enforcement agencies, regulatory bodies, courts, or other competent authorities where we are legally required to do so, where we receive a valid legal order, or where disclosure is necessary to prevent or investigate serious criminal activity including fraud or money laundering.
- Game Content ProvidersCertain technical session data (such as anonymised player session identifiers) may be shared with our game content providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — for the purpose of rendering game content, resolving game result disputes, and ensuring fair play. These providers do not receive personally identifiable information beyond what is strictly necessary for game delivery.
We do not share your personal data with social media platforms, advertising networks, data brokers, or any other third party for commercial profiling or targeted advertising purposes.
Section 7
Data Retention
7gw retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. In practice, this means: account data and transaction records are retained for a minimum of 5 years following account closure to satisfy AML and regulatory record-keeping requirements; KYC document copies are retained for the same minimum 5-year period; support correspondence is retained for 3 years following resolution of the relevant matter; and cookie and anonymised analytics data is retained for up to 12 months.
When personal data is no longer required and no legal obligation requires its continued retention, 7gw will securely delete or anonymise that data so that it can no longer be linked to an individual player. Players who request account closure may submit a concurrent data erasure request to [email protected]; 7gw will process erasure requests subject to the mandatory minimum retention periods described above.
Section 8
Your Privacy Rights
Subject to applicable law and the mandatory retention obligations described in this Policy, you have the following rights in respect of your personal data held by 7gw. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and include your registered mobile number for account identification.
7gw will acknowledge all data rights requests within 5 business days and will respond substantively within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by a further 30 days with notice to you. We do not charge a fee for processing data rights requests unless they are manifestly unfounded or excessive.
Section 9
Data Security
7gw implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and our servers; encryption of sensitive data fields at rest in our databases; strict access controls ensuring that only authorised personnel can access personal data, and only to the extent required for their specific role; regular security audits and penetration testing of our platform infrastructure; and automated monitoring systems that detect and alert on anomalous access patterns.
Whilst 7gw takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account secure — please use a strong, unique password for your 7gw account, do not share your login credentials with any third party, and contact us immediately at [email protected] if you suspect any unauthorised access to your account.
Section 10
Third-Party Links and Services
The 7gw platform may contain references to or integrations with third-party game content providers. While 7gw takes care to partner only with reputable and established providers, we are not responsible for the privacy practices or data handling of any third-party service. Any personal data you provide directly to a third-party service (outside the 7gw platform itself) is subject to that third party's own privacy policy. We encourage you to review the privacy policies of any third-party services with which you interact.
Section 11
Children's Privacy
The 7gw platform is strictly intended for adults aged 21 and above. We do not knowingly collect, process, or retain personal data relating to individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately suspend the associated account, delete the data, and return any funds deposited to the payment source after deducting any bonuses received. If you believe that a person under 21 has registered on the 7gw platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action.
Section 12
Changes to This Privacy Policy
7gw reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made — meaning changes that substantially affect how we collect, use, or share your personal data — we will provide advance notice of at least 7 days via a prominent notice on the platform and, where reasonably practicable, by direct communication to your registered contact details.
The most current version of this Privacy Policy will always be available at 7gw.bet/privacy-policy. The version date shown at the top of this Policy indicates when the most recent changes were applied. We encourage you to review this Policy periodically. Your continued use of the 7gw platform after any update constitutes your acceptance of the revised Policy.
Section 13
Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the way 7gw handles your personal data, please contact our support team. We are committed to responding to all privacy-related enquiries promptly and transparently. Our support team operates in Bangladesh Standard Time (BST, UTC+6).
Your Data is Safe. Your Fun Starts Here.
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